Konciera for Retail
Turn product questions into purchases — and support into loyalty — automatically.
Konciera is an AI assistant that knows your store and connects to your systems. It pulls answers from your catalog, inventory, pricing, order system, returns policy, and CRM—then guides customers to buy, track, exchange, or get help in one conversation, 24/7.
The Challenge
Retail customers move fast—if answers aren’t instant, they leave.
Product questions arrive everywhere (site chat, Instagram, email, in-store QR)
Inventory and order info sits in different tools (e-commerce, ERP, POS, courier portals)
Customers want specifics: size/fit, compatibility, materials, care, delivery times
Returns/exchanges create friction and high support volume
Konciera Helps You
Increase conversion rate
Instant product guidance removes hesitation and helps customers choose faster.
Improve customer experience across channels
One consistent assistant for your site, social DMs, and in-store touchpoints.
Reduce support workload and ticket volume
Automate repetitive requests (delivery, returns, stock checks) and escalate only exceptions.
Increase repeat purchases and basket size
Smart cross-sell/upsell recommendations and post-purchase support that builds trust.
Examples: how Konciera helps day-to-day
Product discovery that sells
Customer: “Which one is best for sensitive skin?” / “What’s the difference between these two?”
Konciera: Compares products, explains benefits, recommends based on needs, and links directly to the right item.
Order status & delivery expectations
Customer: “Where is my order?” / “When will it arrive?”
Konciera: Pulls order status and delivery updates from connected systems—no manual lookups.
Smart cross-sell and bundles
Customer: “I’m buying running shoes.”
Konciera: Suggests relevant add-ons (socks, insoles, care kit), bundles, and complementary items—raising AOV naturally.
Real-time stock and availability
Customer: “Do you have this in size M?” / “Is it available in the Madrid store?”
Konciera: Checks inventory by location (online and in-store) and recommends alternatives if out of stock.
Returns and exchanges without friction
Customer: “How do I return this?” / “Can I exchange for another size?”
Konciera: Explains policy, guides through steps, collects required details, and routes the request appropriately.
Multi-language support for broader reach
Customer: “¿Tenéis entrega mañana?”
Konciera: Responds in the customer’s language, keeps pricing/policies consistent, and escalates with a translated summary if needed.
Calculate Your Monthly Spend
No platform fee. No seats. Just pay per request. Forecast your monthly price by estimating how many customer conversations you handle each month.
Select the total number of customer interactions your business expects to handle per month. Average requests per interaction is 5. (If you expect more than 1,500 interactions, type the number in the box.)