Konciera is an AI assistant for customer engagement that answers questions and completes requests using your business knowledge and connected systems. It helps customers get what they need—book, buy, change, or resolve—in one conversation.

Konciera is an AI assistant, not a basic rules-based chatbot. It can understand intent, retrieve the right business information, and trigger actions through integrations—so it goes beyond scripted flows.

Konciera helps reduce missed inquiries, slow replies, and inconsistent answers across channels. It centralizes business context (menu/services, policies, availability, orders, customer history) so customers stop repeating themselves and your team stops searching for answers.

Konciera uses a retrieval-based approach (RAG) to pull relevant info from your knowledge and tools, then generates an accurate response grounded in those sources. RAG is commonly described as enhancing reliability by fetching facts from relevant data sources at the time of answering

Konciera can be configured to take actions—not just respond—by executing steps like collecting details, checking availability, creating a booking, updating a request, or escalating to a human with context. This aligns with “agentic AI” concepts where systems plan and execute tasks via tools with limited supervision.

Yes—when connected to your booking/reservation system, Konciera can guide the customer through the steps (party size, date/time, preferences) and confirm the booking, reducing back-and-forth messages.

Yes. Konciera can answer questions like vegan options, allergens, service details, opening hours, refund rules, or “how it works,” using your approved business content so answers stay consistent and on-brand.

Konciera grounds responses in your approved content and system data (RAG), and can be configured with guardrails like “answer only from sources,” escalation rules, and policy constraints for sensitive topics. RAG is widely used specifically to improve factuality by retrieving relevant information.

Yes. Konciera can follow your brand guidelines (tone, phrasing, do’s/don’ts) so customers get a consistent experience regardless of channel or time of day.

Yes—Konciera can be configured for multilingual customer support depending on your content and target languages, so customers can engage in the language they prefer.

Konciera is usage-based: free to start using, then charged per request. Usage-based (pay-per-use) pricing is a common SaaS model where cost scales with measurable usage like transactions or API calls.

A request is one assistant operation, such as: answering a question, retrieving info from a connected source, checking availability, creating/updating a booking, or logging a support case. (A single customer conversation can include multiple requests.)

Setup usually includes: connecting your content (FAQs/policies/menu/services), linking systems (booking/POS/CRM), defining actions + escalation rules, and testing real customer scenarios. Once live, you can iterate based on conversation analytics.