Konciera for Hotels
Turn guest questions into bookings — and great stays — automatically.
Konciera is an AI assistant that knows your property and connects to your systems. It pulls accurate answers from your website, policies, room inventory, and guest-service tools—then guides guests to book, upgrade, and get help in one conversation, 24/7.
The Challenge
Hotels juggle high guest expectations with fragmented systems and nonstop inquiries:
Guests ask the same questions across channels (website, OTAs, WhatsApp, email)
Slow responses lead to abandoned bookings and more calls to the front desk
Key details live in different tools (rates, availability, policies, amenities, local info)
Staff spend time repeating answers instead of creating great guest experiences
Konciera Helps You
Increase direct bookings
Answer fast, reduce friction, and guide guests to the right room and rate—before they leave your site.
Improve guest satisfaction
Consistent, accurate answers across every channel with instant response time—day or night.
Reduce front desk load
Automate repetitive questions and routine requests so staff can focus on high-touch service.
Boost ancillary revenue
Upsell upgrades and add-ons (breakfast, parking, spa, transfers) at the perfect moment.
Examples: how Konciera helps day-to-day
Booking assistance that converts
Guest: “Do you have a family room for next weekend?”
Konciera: Checks availability, recommends best-fit rooms, answers policy questions, and directs to booking with confidence.
Pre-arrival concierge (reduces calls)
Guest: “How do I get from the airport? Is parking available?”
Konciera: Shares directions, parking options, check-in instructions, and optional add-ons—then collects details if a transfer is requested.
Upsell upgrades and add-ons
Guest: “We’re arriving early—anything available?”
Konciera: Suggests paid early check-in, room upgrades, breakfast add-ons, or spa slots based on availability and your rules.
Instant policy & amenities answers
Guest: “Is early check-in possible? What’s the cancellation policy?”
Konciera: Answers using your approved policies and real-time constraints—no guessing, no inconsistent replies.
In-stay requests without front desk bottlenecks
Guest: “Can I get extra towels and a late checkout?”
Konciera: Collects room number + timing, routes the request with context to the right team, and confirms the next steps.
Multi-language support for international guests
Guest: “Hola, ¿a qué hora es el check-in?”
Konciera: Responds in the guest’s language automatically while keeping rates, policies, and brand tone consistent.
Calculate Your Monthly Spend
No platform fee. No seats. Just pay per request. Forecast your monthly price by estimating how many customer conversations you handle each month.
Select the total number of customer interactions your business expects to handle per month. Average requests per interaction is 5. (If you expect more than 1,500 interactions, type the number in the box.)